Consumers read reviews of products and services on a variety of channels. Most of these are Google search results, but brand websites and Amazon also receive high readership. In fact, nearly half of consumers turn to brand websites to check reviews. Therefore, it is critical to feature verified ratings in multiple places to gain maximum exposure and leverage them as marketing tools. Here are some ways to leverage positive reviews to increase brand trust and validate expertise. Let’s take a look!
Positive reviews build brand trust.
Consumers trust positive online reviews more than personal recommendations. Likewise, 72% of consumers are more likely to purchase from a business with many positive online reviews. In other words, positive reviews build brand trust because they allow users to learn from other people’s positive experiences. So, how can you make your online brand reputation stronger? Read on to learn how you can make your online reviews more influential. Listed below are three ways to boost brand reputation using positive online reviews.
If you’re getting negative reviews, respond promptly. While responding to every negative review is impossible, a business can salvage a negative experience by reaching out to the reviewer and asking what went wrong and what the customer wants to see more of. If a business receives a positive review, it can significantly boost its sales. If a company responds positively to a negative review, it can save nearly lost customers and increase loyalty among existing customers.
Encourage customers to write reviews. They’ll want to tell their friends if you deliver exceptional customer service. Encourage your customers to leave a review and build trust. Make it easy for customers to leave a review – it will increase brand trust. Incentives for positive reviews also vary by industry. Discounts, coupons, and promo codes can motivate customers to leave a review. But the best motivation for positive reviews is to give people what they want. Regarding customer reviews, nothing works better than creating a human face. Be honest, own up to your mistakes, and make your customers happy.
Positive online reviews help businesses establish brand trust by generating social proof for potential customers. The power of positive reviews is so great that consumers are more likely to trust a brand after reading one or two online reviews. Studies show that consumers trust online reviews more than personal recommendations, making them more likely to trust a business with a good reputation. A recent survey revealed that 68% of consumers form an opinion about a brand after reading one to six reviews. Positive reviews not only build brand trust but also improve the Google user experience and increase sales.
Negative reviews damage business reputation
While negative reviews may seem like a drag, they can also be an opportunity for learning and improving your business. If you manage negative reviews correctly, they will turn into positive ones and help you strengthen your customer relationship. If not, they can cause more significant problems and miss improvement opportunities. Below are ways to handle negative online reviews and improve your business reputation. Just remember that there is no one way to do it.
Respond to the negative review as quickly and as honestly as possible. While getting defensive and turning a negative review into a positive one is tempting, you should avoid pitting the reviewer against your supporters. Instead, respond honestly and admit that you made a mistake. A sincere apology will likely change the reviewer’s mind and make it more positive. If the reviewer is still upset, take the time to address their concerns and try to resolve the issue.
Responding to negative reviews is crucial for your business reputation. While many customers expect businesses to respond to their concerns, some will never come back to your business because they felt mistreated. However, if you have a company that satisfies its customers, you must take this feedback seriously and address any concerns or problems they may have. By doing so, you will increase your chances of converting those disgruntled customers into loyal customers.
Managing your business reputation is crucial to ensuring success and avoiding potential disasters. However, bad reviews can cost you business revenue. According to a study by the Boston Consulting Group, businesses with one-to-1.5-star ratings on Google experience 33% less income than average. A survey by Forbes also showed that 94% of consumers shy away from companies with bad reviews. Whether people respond positively to negative thoughts, businesses should do everything possible to improve their reputation.
In addition to ignoring negative reviews, companies can hire a lawyer to evaluate the situation and determine what steps to take. For example, Internet lawyers may convince the reviewers to remove their harmful content. In addition to defamation lawsuits, lawyers can serve to cease and desist letters as an alternative to litigation. These letters ask reviewers to remove defamatory content or take down content borderline slanderous. While cease and desist letters are not legally binding, they can help businesses legally resolve their disputes.
They influence purchasing decisions.
According to Dimensional Research, nine out of ten consumers read online reviews before making a purchase. The studies also influence their buying decisions, with 86% of consumers saying they read a negative review before making a purchase. Consumers often read positive and negative thoughts and are likelier to purchase the product or service based on the review’s content. Positive reviews are more likely to influence a consumer’s buying decision, and four out of five consumers will pay up to 15% more for a better experience.
In a recent study, consumers rated reviews in two ways – as average ratings or single, vivid narratives. Although these two types of information are essential, there’s some controversy about how each influences consumers. One study found that customers rated both statements equally convincing, while Hong and Park found that single, vivid narratives were more persuasive. Some experts believe that consumers prefer narrative reviews to statistical data. However, other studies have shown that the former can be more compelling.
The type and language style of online reviews definitely impact consumers’ purchase intention. Compared to literal online reviews, figurative thoughts have a more powerful effect on purchase intentions. This study also explored the impact of online reviews on product types. It found that the language style of the reviewers and the kind of product the reviews were written about had an interactive effect on purchase intention. Moreover, social presence also played an essential role in the study.
In addition to the psychological impact, online reviews influence consumer buying decisions. Younger adults are heavily influenced by aggregated consumer ratings and often choose the better-rated product. But when compared to older adults, the negative reviews may have a more substantial impact than the positive ones. They may also prefer the lower-rated product even if it has a similar rating but has more positive attributes. So, if you’re a business looking for ways to enhance consumer trust and confidence in your product, make sure to add positive reviews and ratings to your website.
This study examined whether online reviews influence consumer buying behavior by reducing purchase risk. The authors found that the number of positive reviews was associated with an increased likelihood of purchase, while negative reviews influenced purchasing decisions. Further, positive reviews were more likely to influence consumers’ buying decisions than negative ones. But they failed to find a relationship between the quality of reviews and the product’s price. This study suggests that online reviews can make or break a product’s reputation.
They validate expertise
According to Statista, 57% of US consumers consider online reviews to be helpful, and 60% of these respondents always do their research online before making a significant purchase. In addition, younger customers use reviews more often than older customers. In the US, young customers are especially likely to use reviews when deciding between brands. This trend is growing as more consumers become aware of the value of unbiased reviews in making informed decisions.